Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Colorado.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the Station Admin Coordinator position at DEN within the last 12 months.***

Pay & Benefits

Pay of $23.32 to $25.91 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you’ll love: https://careers.southwestair.com/benefits

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Station Admin Coordinator serves as a one-stop shop for the clerical needs of their Station. The Station Admin Coordinator works at a computer workstation within the airport and assists in the coordination of New Hire onboarding processes. Additionally, this role manages access and distribution of materials from Ground Operations Leaders, including station keys, Southwest and airport badges, parking tags/cards, paychecks, communication and training materials, and more as required. The Station Admin Coordinator effectively communicates with the Ground Operations Teams, Leaders, and other workgroups to resolve many different inquiries and needs at once, while offering our Legendary Customer Service to our Internal and External Customers.  

Additional details 

• A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Provides friendly service and maintains positive relationships with all internal and external Customers to resolve questions, discrepancies and procedural problems within established timeframes
• Develop and maintain understanding of Ground Operations and effective relationships with Ground Ops partner departments
• General clerical tasks such as filing, distribution of miscellaneous items/documents, answering phones, mail processing, etc.
• Responsible for station financials including verification of monies received from Station Sales, preparation of bank deposits, reconciliation and maintenance of petties, etc.
• Processes, verifies, balances and reconcile expense reports, invoices and Leader's purchasing card as needed to prepare for accounts payable. Audits and provides balancing report to Leader weekly or as needed
• Order, maintain, distribute and audit all accountable documents
• Prepare and process station level pass requests
• Maintenance of station and staff phone lists, org charts, conference room schedules, etc.
• Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal information, including Employee files to ensure compliance with company guidelines, support planning decisions, engage stakeholders, and deliver on department goals and requirements
• Maintains and archives historical records by documenting changes and revisions to materials such as memos, project files, presentations, spreadsheets, etc.
• Serves as primary resource for ensuring Internal Customer Care notifications are completed
• Disseminates correspondence and information as required through Company email and board mail
• Procurement and distribution of Station supplies
• Miscellaneous station duties such as coordination of station keys, badge distribution, parking administration, etc.
• Responsible for supporting cross-departmental projects/initiatives via communication and meeting coordination, preparation and organization of meeting materials, schedule preparation and distribution, document preparation, timeline and time frame documentation, luncheon planning, events, etc.
• Prepares and coordinates detailed special, real time and recurring reporting for operational and non-operational procedures to evaluate status, company processes, etc.
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Demonstrates experience using Microsoft Office products - Word, PowerPoint, Outlook, and Excel proficiency required
• Demonstrates the ability to deliver high quality results when contributing as an individual or member of a Team, including when under tight time constraints and/or while dealing with competing priorities
• Self-motivated with the ability to work with minimal direct supervision
• Demonstrates good judgement when given confidential/sensitive information
• Able to assist in the definition of problems/challenges using various techniques to support realistic solutions, such as influencing strategies
• Able to support assignments/projects which are owned cross-departmentally
• Exhibits the ability to listen actively and attentively, take notes, and organize meeting materials
• Comfortable and articulate delivering formal communication, written and verbal, to various levels of the organization including Customers, subject matter experts, and Leaders
• Ability to organize and balance multiple concurrent tasks/assignments while maintaining a high degree of accuracy, attention to detail, and timely delivery
• Ability to plan and support special events such as luncheons, meetings, etc.
• Effectively follows Leadership direction

Education

• Required: High School Diploma or GED

Experience

• Required: 1+ years of relevant work experience
• Preferred: Administrative experience

Licensing/Certification

• Must be able to obtain a SIDA badge and meet all local airport requirements

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to lift 30lbs

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

*Pay amount doesn’t guarantee employment for any particular period.

**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.

*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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